Mobile Accessibility Statement

St Cecilia’s Hall Mobile Application

Accessibility statement

July 2019

Using our Mobile Application

St Cecilia’s Hall app was created by an external company called Luma. The app is available on the App Store and Google Play for visitors to download onto their own devices. We also keep iPads at our front reception desk which visitors can borrow to use the app during their visit. The app contains more information about our objects on display as well as an audio tour and sound clips of the instruments.

We try to encourage visitors to use the app as much as possible in order to enhance their visit to the museum.

NB the app was tested for accessibility on a phone rather than an iPad.

How accessible this system is

We know some parts of this system aren’t fully accessible and are aware of some accessibility issues, such as:

  • there are no subtitles/text alternative except for the concert hall
  • the button to click to access the audio as text could be clearer
  • the voice over feature does not work well with the app
  • the images move and there is no function to pause them
  • there is no overall site map/navigation guidance so it is hard to ensure you are getting the information you want.
  • there are large pieces of text in italics
  • some interactive items are located close together so may be difficult for someone with manual dexterity difficulties to select an item.

Feedback and Contact Information

Within the University we can:

  • Offer the information provided on the app in alternative formats.

If you need information on this service in a different format like a written transcript in large print, easy read or the files for the audio recordings:

You can also contact the IS Helpline:

We’ll process your request and aim to get back to you within 3 days.

BSL users can contact us via contactSCOTLAND-BSL, the on-line British Sign Language interpreting service.
Find out more on the contactSCOTLAND website.

If you are a member of the University staff or a Student you can use the free Sensus Access accessible document conversion service https://www.ed.ac.uk/student-disability-service/staff/supporting-students/accessible-technology

Reporting accessibility problems with this application

We’re always looking to improve the accessibility of this service. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

We’ll process your request and aim to get back to you within 3 days.

BSL users can contact us via contactSCOTLAND-BSL, the on-line British Sign Language interpreting service.
Find out more on the contactSCOTLAND website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Technical information about this app’s accessibility

The University of Edinburgh is committed to a policy of equal opportunities for all. We are fully committed to ensure compliance with Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

– The phone’s voice over feature does not work well with the app – so is unable to help the user navigate to the areas where they could hear the audio

– There is no overall site map/navigation guidance so it is hard to ensure you are getting the information you want.

– There are large written text sections in italics.

Issues with Images, Videos and Audio

  • The images move and at present no function to pause them until they stop naturally
  • There are no subtitles/text alternative except for the concert hall where if you click on the icon a text description appears
  • On some of the cabinet Images the items can appear close together and so may be difficult for someone with manual dexterity difficulties to select.
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Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

There is no known content that is not within the scope of the accessibility regulations.

What we’re doing to improve accessibility

As the app was created by an external third party (Luma) we don’t have any access to modify it ourselves but we have raised these with Luma. Until we are able to rectify the accessibility issues we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. We are also in the process of conducting further accessibility testing with an IPad.

When we next update the app, we will work to improve compliance with the Web Content Accessibility Guidelines version 2.1 AA standard (NB we don’t currently know when this will be as it is dependent on budget). We also plan to conduct further testing on an android device.

Information Services and accessibility

Information Services (IS) has further information on accessibility including assistive technology, creating accessible documents, and services IS provides for disabled users.

Assistive technology, creating accessible documents, and services IS provides for disabled users

Preparation of this accessibility statement

This statement was prepared on 19th July 2019. It was last reviewed on 01st September 2020.

This system was last tested by the University of Edinburgh’s Disability Information Officer in February 2019 using an IPhone. All pages within the application were tested.

We tested:

•           Spellcheck functionality

•           Data validation

•           Scaling using different resolutions

•           Options to customise the interface (magnification, font and background colour changing etc)

•           The need for specific timed movements e.g. pinch and expand

•           The compatibility with inbuilt text to speech systems

•           Warning of links opening in a new tab or window

•           Information conveyed in colour or sound only

•           Flashing or scrolling text

•           Time limits

•           Access to specialist help